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Wickstaroma offers a 14-day refund policy for course fees in accordance with Australian Consumer Law. The refund period begins from the date of course purchase, not from when you first access the course materials.
This policy applies to all courses purchased directly through our website. If you purchased a course through a third-party platform, please refer to that platform's refund policy.
We want you to be completely satisfied with your learning experience. If you're not happy with your course purchase, we're here to help resolve any issues or process a refund if eligible.
If you wish to request a refund, please contact Wickstaroma by email at info@wickstaroma.world. In your refund request, please include:
We will acknowledge your refund request within 2 business days and process it according to the conditions outlined in this policy. Please allow up to 5-7 business days for us to review and respond to your request.
The refund policy applies to course fees that meet the following conditions:
If you have accessed more than 50% of the course content or have received a certificate of completion, you may still be eligible for a partial refund at our discretion. We will evaluate each case individually and may offer alternative solutions such as course credits or access to different courses.
Refunds will not be provided if we determine that the course materials have been misused, shared, or if the refund request appears to be fraudulent or abusive.
Once your refund request is approved, Wickstaroma will process the refund within 5-7 business days. The refund will be credited to your original payment method within 14 business days, depending on your payment provider's processing times.
Please note that:
If you do not see the refund after 14 business days, please contact us and we will investigate the issue. You will receive an email confirmation once the refund has been processed.
Some Wickstaroma courses may have special refund conditions. Such exceptions will be clearly stated in the course description before purchase. These may include:
If you purchased a course as a gift, the refund will be processed to the original purchaser's payment method, not the gift recipient. Gift recipients should contact the purchaser for refund requests.
In some cases, instead of a refund, we may offer course credits or the opportunity to exchange your course for a different one. Course credits can be used toward any future course purchase and do not expire.
If you're interested in exchanging your course for a different one, please contact us and we'll be happy to discuss available options. Course exchanges are subject to availability and may require payment of any price difference.
If you're experiencing technical issues that prevent you from accessing or using your course, please contact our support team before requesting a refund. We're committed to resolving technical problems and ensuring you can access your purchased content.
If we cannot resolve the technical issue within a reasonable time, we will process a full refund regardless of the 14-day policy. We want to ensure you have a positive learning experience with Wickstaroma.
If you have questions about our return policy or need assistance with a refund request, please contact Wickstaroma:
Email: info@wickstaroma.world
Address: 123 Collins Street, Melbourne VIC 3000, Australia
Phone: +61 3 9876 5432
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM AEST, to assist with your refund inquiries.